Guy’s and St Thomas’ is one of three NHS trusts whose A&Es did better than expected in a recent nationwide survey.
The trust scored 8.6 out of 10 for overall experience in the study by the Care Quality Commission (CQC), and did well in five other areas – arrival at A&E, waiting times, doctors and nurses, hospital environment and facilities, and respect and dignity.
Guy’s and St Thomas’ was identified by the CQC as a positive outlier, performing ‘better than expected’ along with two other trusts – out of 126 trusts surveyed across the UK.
Debbie de Labauve d’Arifat, matron for the emergency department at Guy’s and St Thomas’, said: “We are delighted that the majority of patients who were treated in the emergency department were happy with the quality of care they received. Our staff have worked tirelessly over the last year to continue providing high quality care while dealing with the added challenges of the COVID-19 pandemic. There is always room for improvement and we welcome comments from patients and staff about how we can make our services and facilities even better.”
CQC’s 2020 Urgent and Emergency Care Survey reported the views of more than 48,000 people who attended a major emergency department, urgent treatment centre or minor injury unit in England.
The survey asked people about their experiences of care in A&Es from decision to attend, treatment and discharge during September 2020.