Residents can now report fly-tipping, graffiti and potholes through a ‘FixMyStreet’ online app and web service.
Users can use the online service, available on desktops, Google Play or the App Store, to send photos of street maintenance issues to Southwark Council.
Cllr Catherine Rose, Cabinet Member for Leisure, Parks, Streets & Clean Air, said: “Our new online tool is the most direct way to report anything to us that needs fixing, cleaning or clearing on Southwark’s estates and streets. In a short few clicks, you can easily alert the council to an issue and receive an update once it’s been resolved.”
Southwark Council said the platform has performed well in other boroughs, saving money, reducing response times and easing pressure on call centres.
Cllr Rose added: “We chose FixMyStreet Pro because it was the most user friendly street cleaning platform on the market. It takes away the stress of knowing who to contact at the council about issues we know our residents really care about, like fly tipping. We look forward to working with residents through FixMyStreet Pro to keep our streets cleaner, greener and healthier.”
Each report is published on a map so residents can see which issues have been repaired and which haven’t.
The system can also reroute reports meant for other authorities, like Transport for London.
Other problems that can be reported include dog fouling, damaged or overgrown plants, overflowing bins, damaged seating and planters, broken play equipment and e-bike or e-scooter obstructions.
Angela Dixon, managing director at SocietyWorks, the company behind the platform, said: “We look forward to seeing residents and staff make use of the new system.”
The new app comes after an East Dulwich mum created a similar app aimed exclusively at tackling dog muck.
Lawyer Jenifer Swallow, 46, and her sons Thomas, 10, and Jacob, 11 created ‘Turd Alert’ because they were sick of stumbling across dog mess each time they left the house.
You can download the FixMyStreet app from App Store or Google Play. Or visit www.report.southwark.gov.uk to report a wide range of problems.